Discover Frequently Asked Questions
We love supporting our customers in developing custom solutions and understand that collaboration is key. Get some of your questions answered on this page, but don’t hesitate to contact us.
Inventory Management
Does your company have an inventory management system to track our inventory?
Yes — we use a system called RAMP. It gives you 24/7 cloud visibility into your inventory along with full traceability from receiving through shipping.
How often is inventory updated?
Inventory is updated in real-time in our RAMP system.
Can I pull inventory reports?
Yes, reports are available through the portal.
Do you offer lot tracking and FIFO/FEFO rotation?
Yes, we offer full lot control and rotation management.
How quickly do you respond to requests?
We strive for same-day responses during business hours.
Freezer & Cooler Space
Do you have freezer space and what temperatures are they at? What about cooler for fresh?
Kansas City – Freezer runs at -5°F and the cooler (deep chill) runs at 28°F.
Amarillo – Freezer runs at 8°F and the cooler runs between 26–28°F.
Billing
How does billing work?
Billing goes out weekly on Mondays for the prior week. We also have a split month-end period as well. We typically walk through billing cycles when discussing pricing, so everything is clear upfront.
Additional Services
Do you restack tipped loads?
Yes, we can restack tipped loads.
Do you offer cross-docking?
Yes, we can cross-dock and transfer freight to a different trailer. We accept both LTL and FTL — just contact the location for scheduling details.
Can you store a load short-term if a driver misses their appointment?
Yes, we offer short-term storage (typically 15 days or less). We can unload and reload as needed.
Operations & Appointments
What are your warehouse hours for shipping and receiving?
Kansas City: Monday - Friday, 8:00am – 4:00pm
Amarillo: Monday - Friday, 7:00am – 3:00pm
Do you require appointments for delivery and pickup?
Yes, all inbound and outbound shipments require scheduled appointments.
Do you handle palletized and floor-loaded freight?
Yes, we can handle both.
What pallet sizes do you accept?
Standard 40" x 48" pallets. We are able to handle oversize pallets as well.
What happens if a load arrives damaged?
We document any visible damage at receiving and notify you immediately.
Insurance & Liability
Is my product insured while stored?
We carry warehouse legal liability insurance; customers are encouraged to carry their own cargo insurance as well.